Contact Us


Although we do not offer any refunds on items purchased from our website, we want you to be completely satisfied with your purchase. If you have a concern about an item you’ve purchased directly from our website, please contact out support team. If you purchased an item from our retail partners, please visit their return policy for further directions.

Your order will ship within 1-2 business days. You will then receive a shipping confirmation. Once it is shipped, you can use your tracking number to check the USPS website. Orders shipped to a US address usually takes about 5-10 business days.

No. Although creating an account at checkout is the most convenient way to manage all of your orders from your HTY account.

If you’re having trouble logging in and resting your password, visit your account page and click “forgot password”.

We sell at all the big Asian supermarkets in most of the USA. For a specific supermarket around your location, please call 650-589-7689 and someone will be gladly to help locate your nearest supermarket.

Yes, please refrigerate all products after opening. In addition, do not leave the products in the sun for too long.

Typically, yes. Please contact our support team online or call us at 650-589-8899 to discuss your options.

Where to find us

405 South Airport Blvd
South San Francisco, CA 94080


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